Job Title: Customer Relations and Scheduling Specialist

Job Summary: LHH is seeking a dedicated and detail-oriented Customer Relations and Scheduling Specialist to work a contract position in Leland, NC. The ideal candidate will be responsible for managing customer relations, processing purchase orders, and coordinating schedules using various software tools. This role requires excellent communication skills and the ability to work collaboratively with other branches and customers.

Key Responsibilities:

• Customer Relations: Serve as the primary point of contact for customers, addressing inquiries and resolving issues.
• Purchase Orders: Process purchase orders in SAGE and send them to Accounts Payable (AP).
• Scheduling: Utilize Service Trade to schedule and assign technicians based on their skills and territory.
• Communication: Communicate with customers regarding scheduling and rescheduling of appointments.
• Software Utilization: Use Smart Sheets and Google Meets for various tasks and meetings.
• Transaction Management: Process and manage credit card transactions for customer sales.
• Invoice Processing: Handle subcontractor invoices for payment.

Qualifications:

• Proficiency in SAGE, Service Trade, Smart Sheets, and Google Meets.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with excellent organizational skills.
• Experience in customer relations and scheduling is preferred.

Work Environment:

• Collaborative and supportive team environment.
• Opportunities for professional growth and development.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance