LHH Recruitment Solutions is currently working with a company looking for a Customer Service Supervisor position in the Lewisville TX area. If you have the qualifications listed below and are interested in this opportunity- apply with us today!

Responsibilities:

• Supervise daily operations of the customer service team

• Manage team schedules, approve overtime, and oversee timecard approvals

• Recommend improvements to processes, SOPs, and technology to enhance efficiency and customer experience

• Act as escalation point for complex customer service issues

• Handle and resolve complex or unique customer requests with minimal supervision

Qualifications:

• Previous customer service experience, preferably in a manufacturing environment

• Prior experience in a team lead or supervisory role demonstrating leadership abilities and experience supervising, training, coaching teams

• Experience with performance metrics and KPI tracking

Job Details:

• Schedule: Onsite, Monday to Friday, 8 AM to 5 PM.

• Compensation: $60,000-64,0000

• Employment Type: Direct hire

• Location: Lewisville, TX 75067

If you meet the qualifications above and interested in this opportunity. Please apply today!

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance