We are looking for folks passionate about helping those in our community and surrounding areas by taking calls and answering questions regarding prescription orders and refills. Limited experience? Apply and let's talk!

The Opportunity:

LHH Recruitment Solutions is seeking detail-oriented Customer Service Specialists and Patient Advocates for a leading company in the healthcare sector. These roles are pivotal in ensuring seamless customer experiences by managing both inbound and outbound communications related to prescription orders and refills.

A Day in the Life:

• Order Management: Handle a high volume of order-taking calls, verifying prescriptions, and facilitating the order process.

• Customer Inquiries: Address inbound queries such as delivery update calls, providing timely and accurate information.

• Efficiency Metrics: Maintain 12 calls per hour, ensuring each call is efficiently managed within a 5-minute window for system setup and note-taking.

• Team Collaboration: Utilize downtime between calls to complete secondary tasks and support team objectives.

• Life and Work Flexibility: Multiple shifts available and the potential to work remote.

What You Bring to the Team:

• Experience: Previous experience in customer service. Bonus points if within the healthcare or pharmaceutical industry. Double points for call center experience.

• Skills: Strong communication skills, both verbal and written. Organizational skills and attention to detail with the ability to multitask.

• Technical Proficiency: Comfort using various software and tools. Experience with Salesforce and Prime is a plus.

• Performance-Driven: Ability to meet and exceed performance metrics. Don't worry, we'll walk you through and help you create success!

What Next?

Strongly recommend hitting the apply button! Make sure your resume is in tip top shape, super accurate, and you'll get a call from our Talent team to get the ball rolling!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance