Job Title: Patient Advocate (Customer Service Representative)

Location: Louisville, KY

Company: LHH Recruitment Solutions (on behalf of our client)

Pay Rate: $16.00 to $17.00 an hour

Shifts: 1st and 2nd Shift

Job Type: Contract-to-Hire

Job Description:

LHH Recruitment Solutions is seeking a compassionate and detail-oriented Patient Advocate for a customer service role with our client in Louisville, KY. This position supports the enrollment process and assists patients in accessing coverage for their prescribed medications through both inbound and outbound telephone support, as well as administrative functions. This role has the potential to transition from contract to hire and is available for both 1st and 2nd shifts.

Key Responsibilities:

• Review and process patients' enrollment forms for the Patient Assistance Program (PAP).

• Assist patients on the phone with PAP program enrollment by verifying pre-screening and qualifying tasks.

• Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process.

• Schedule treatments to be sent to the patient or patient's healthcare provider.

• Support inbound and outbound phone lines for the PAP program.

• Communicate daily with patients/authorized representatives on eligibility based on PAP criteria and healthcare providers to manage expectations.

• Contact patients/authorized representatives to determine supplementary information needed to enroll in the manufacturer's PAP program.

• Prioritize workload to ensure patients' enrollments are processed within the specified timeframe.

• Explain the PAP program and services to patients, authorized representatives, healthcare providers, and physician's office staff.

• Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers.

• Report adverse events/product complaint inquiries received in accordance with standard operating procedures and current good manufacturing practices.

• Execute day-to-day operations specific to the assigned program(s).

• Maintain patient confidentiality at all times.

Qualifications:

• High school diploma or equivalent.

• Previous customer service experience, preferably in a medical or pharmaceutical setting.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficiency in MS Office (Word, Excel, Outlook).

• Ability to work independently and as part of a team.

• Compassionate and patient-focused approach.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance