Job Title: Customer Service Representative (Tier 1 Support)

Location: Louisville, KY

Company: LHH Recruitment Solutions (on behalf of our client)

Pay Rate: $16 - $17 per hour

Shifts: 1st and 2nd Shift

Job Type: Contract-to-Hire

Job Description:

LHH Recruitment Solutions is seeking a dedicated and efficient Customer Service Representative for a Tier 1 support role with our client in Louisville, KY. This position offers a competitive pay rate of $16 to $17 per hour and is available for both 1st and 2nd shifts. This role has the potential to transition from contract to hire.

Key Responsibilities:

• Handle inbound calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.

• Manage outbound calls for prescription refills approved through doctors' offices, patient cues (electronic), lab calls, and general prescription refill requests.

• Ensure a high level of customer satisfaction by providing accurate and timely information.

• Maintain a KPI of 12 calls per hour or more, with 5 minutes allocated for system setup and note-taking.

• Utilize downtime between calls for secondary tasks.

• Train on various systems, including proprietary software, Salesforce, and Prime.

• Push orders along the process efficiently and accurately.

Qualifications:

• High school diploma or equivalent.

• Previous customer service experience, preferably in a medical or pharmaceutical setting.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficiency in MS Office (Word, Excel, Outlook) and familiarity with Salesforce and Prime.

• Ability to work independently and as part of a team.

• Attention to detail and problem-solving skills.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance