LHH Recruitment Solutions is proud to support a valued client in Louisville, KY, in their search for a compassionate and detail-oriented Healthcare Patient Advocate. This is a meaningful opportunity to make a direct impact on patient experiences and outcomes in a dynamic healthcare environment.

🩺 Position Overview:

As a Healthcare Patient Advocate, you will serve as a liaison between patients and the healthcare system—ensuring that patients receive the information, support, and care coordination they need. You’ll work closely with clinical and administrative teams to resolve concerns, clarify procedures, and promote a positive patient journey.

🔍 Key Responsibilities:

• Support the patient enrollment process for prescribed medications.

• Assist patients in accessing coverage and navigating insurance requirements.

• Handle high-volume inbound and outbound calls (average of 12+ calls per hour).

• Notify patients and healthcare providers of approvals, denials, and next steps.

• Schedule treatments and follow-up appointments.

• Respond to patient and provider inquiries with professionalism and empathy.

• Perform daily administrative tasks and case updates as assigned.

✅ Qualifications:

• Minimum of 2 years of experience in customer service.

• Healthcare or call center experience is ideal.

• Familiarity with insurance and benefits processes is helpful.

• Knowledge of HIPAA regulations is preferred.

• Excellent communication, problem-solving, and interpersonal skills.

• High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred.

💼 Additional Details:

• 💲 Pay Rate: $17/hour

• 🕒 Schedule: Full-time position with multiple shift options.

• 🏠 Work Arrangement: Hybrid model — 3 days on-site and 2 days work-from-home after 1–2 months of fully on-site training.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance