Customer Service Representative

Job Summary:

LHH Recruitment Solutions is seeking a detail-oriented and organized Order Processor to join our client’s company. As an integral part of the team, you will be responsible for efficiently handling customer orders and ensuring a smooth process from order placement to delivery.

Key Responsibilities:

1. 
   

   Order Management: Process incoming customer orders accurately and promptly through our system while ensuring all details are correctly documented.

2. 
   

   Order Tracking: Monitor and track the status of orders, keeping customers informed about their order's progress and anticipated delivery dates.

3. 
   

   Coordination: Collaborate with various departments such as sales, warehouse, and shipping to ensure timely fulfillment and delivery of orders.

4. 
   

   Customer Communication: Maintain clear and professional communication with customers, addressing inquiries, providing order updates, and resolving any issues that may arise.

5. 
   

   Documentation: Prepare and maintain accurate records of orders, invoices, and shipping documents.

6. 
   

   Problem Resolution: Identify and resolve order discrepancies or issues related to inventory, pricing, or delivery schedules in a timely manner.

7. 
   

   Quality Assurance: Conduct quality checks on orders to ensure accuracy and compliance with customer requirements before dispatch.

Qualifications:

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  Proven experience in order processing, preferably in the furniture or retail industry.

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  Proficiency in using order management software or systems.

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  Strong attention to detail and accuracy in data entry and order processing.

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  Excellent communication skills, both written and verbal, for effective customer interaction and team collaboration.

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  Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment.

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  Knowledge of furniture products and materials is a plus.

Details:

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  Employment type: Contract to Hire

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  Compensation: $19-22/hr

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  Work hours: 8:00 am – 5:00 pm

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $19.00 to $22.00 per hour Search managed by: Jordan VanBeek

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.