Patient Account Rep in Melvillle NY

LHH is seeking individuals with 1 or more years of experience in Patient Accounts/Billing. Our client, a nationwide specialty provider, is seeking multiple candidates for their call center. The individuals in this role will be responsible for taking inbound calls from patients with questions or concerns on their medical bills. Strong knowledge in reading and explaining EOBs is required!

Position overview:

• Hiring method: Contract to Hire / Temp to Perm

• Location: 100% onsite in Melville NY for first 6 months – then hybrid (3 days office, 2 days remote)

• Hours: Monday – Friday, 8A-5P

Responsibilities include:

• Taking inbound calls from patients who may have billing questions or inquiries

• Reading and explaining EOBs to patients, answering questions on their bills

• Taking patient payments, setting monthly payment arrangements

• Reviewing patient accounts and resolving any issues regarding claims

• Other duties that support patients and help with the ongoing patient billing

Required qualifications:

• Call center experience in a healthcare environment, including pharmacy

• Understanding of claims, able to explain bills to patients

• Experience in a fast paced, high volume environment

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance