CSR Manager

LHH Recruit Solution is seeking a CSR Manager in the Memphis area. This role oversees all CSR staff in directing operations, quality, safety, account management, and managing and developing the team.

Responsibilities:

• Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems

• Provide employees guidance in handling difficult or complex problems or resolving escalated complaints or disputes

• Implement corporate or departmental policies, procedures, and service standards with management

• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

• Train or instruct employees in job duties or company policies or arrange for training to be provided

• Attend meetings as required to help determine and achieve customer service requirements

• Exceed target sales for the company on a consistent basis

• Ensure all policies and procedures are followed and take corrective action for any violations

• Manage special projects for Service that could include ERP, CRM, rollouts

• Lead team to provide exceptional technical support to our client

Requirements:

• 5+ years of Customer Service in fast-paced environments

• 2+ years of experience in a leadership role, preferably in a customer service environment

• Skilled in the use of Microsoft Office, a CRM system, and an ERP system; Ex. With EDI a plus!

• Demonstrate enthusiasm and drive while handling customer questions, complaints and inquiries

• Promote positive customer service techniques, programs throughout the organization

Details: Mon-Fri, 8am-5pm; Pay: $52k-$58k; Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.