LHH Recruitment Solutions is partnering with a company in Mesa who is in search of a full time call center representative to join their team. This role is Monday-Friday 6am-3pm or 7am-4pm, and requires you to be fully onsite for the first two months for training. After training, you will be allowed to work from home one day a week.

This is a fully in-office position with two available shift options, both Monday through Friday. In this role, you'll handle incoming calls, assist customers with payments, create and manage dispute cases, and provide general account support.

Key Responsibilities:

• Answer inbound customer calls in a professional and courteous manner
• Process customer payments accurately and efficiently
• Create and track dispute cases for billing or service issues
• Provide general information and support related to accounts or services
• Document call activity and case details in the system
• Follow company policies and procedures to resolve customer concerns

Requirements:

• High school diploma or equivalent
• Previous customer service or call center experience preferred
• Strong communication and problem-solving skills
• Comfortable working in a fast-paced, phone-based environment
• Basic computer and data entry skills
• Dependable, punctual, and detail-oriented
• Must be able to pass a federal background and drug screening

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance