LHH Recruitment is working with a company in Mesa who is in search of a call center representative to join their team on a full time basis. This job has a schedule of Monday-Friday 6am-3pm and is fully onsite for the first 90 days. The hourly rate is $20/hr

In this role, you'll be the first point of contact for customers, providing support via phone and email. The ideal candidate is a strong communicator who enjoys problem-solving and delivering excellent service.

Key Responsibilities

• Answer incoming customer calls and respond to emails professionally and efficiently
• Provide accurate information about products, services, policies, and order statuses
• Troubleshoot and resolve customer issues with a focus on first-call resolution
• Document interactions clearly in our CRM system
• Escalate complex issues to the appropriate department when necessary
• Maintain a positive, empathetic, and professional attitude at all times

Qualifications

• High school diploma or equivalent
• 1+ year of customer service or call center experience preferred
• Excellent verbal and written communication skills
• Ability to multi-task and work in a fast-paced environment
• Proficient in basic computer and typing skills
• Reliable attendance and punctuality are essential

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance