Technical Support Specialist

Looking for a Technical Support role where you can put your problem solving and customer service skills to use each day? LHH Recruitment is currently interviewing candidates for a contract to permanent technical support opening in Mesa, AZ. You will be working a ticket queue and responding to client questions, troubleshooting issues, updating information and offering solutions. You will be working with internal departments to provide solutions for clients as quickly and effectively as possible.

The job duties consist of:

• Ticketing queue management, both quality and quantity.
• Troubleshooting client issues, responding to requests, reviewing activity and creating custom solutions for each client.
• Communicate the solution or fix to the client either via email or over the phone.

Your qualifications must include:

• 1+ year of technical support experience.
• A customer service focus, and a team player mindset. You won’t be alone, you will be expected to help the team and seek assistance when you need it too!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.