LHH seeks a Customer Service Representative in Modesto, CA!

Day to Day Responsibilities

• Connect with members and answer a variety of questions and requests, both on the phone and in person.

• Share clear information about benefits, eligibility, claims, and authorizations—be their go-to guide!

• Investigate and resolve claim issues, ensuring our members get the support they deserve.

• Document your wins and discoveries in our tracking systems to help the whole team shine.

What Makes You the Perfect Fit?

Required Skills:

• Master multitasker—field 50-100 calls a day while keeping things organized and accurate.

• Curious and proactive—learn from every challenge and bounce back with fresh ideas.

• Problem solver—know how to get things done and always look for ways to improve.

• People person—connect with everyone, from teammates to our diverse member community.

• Tech savvy—comfortable with Windows, Word, Excel, Outlook, and navigating multiple systems at once.

• Fast and accurate typist—45 WPM at 90% accuracy.

• Discreet and trustworthy—handle confidential details the right way.

• Knowledge of Medi-Cal programs, managed care, or health plan customer service.

• Familiarity with medical policy, terminology, or coding (ICD & CPT).

Your Background:

• High school diploma or GED required. Associates degree preferred

• A minimum of 1 year of experience working call center handling heavy call volumes in healthcare or related field.

Onsite, Modesto, CA 95354

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance