Job Title: Technical Process Consultant
Department: IT Governance
Location: Remote
Schedule: Monday – Friday, 8-5 PM (Pacific Time Hours)

Position Summary

The Technical Process Consultant plays a critical role within the IT Governance team, focusing on analyzing, documenting, and improving technical processes across the organization. This role ensures alignment with industry standards and regulatory frameworks such as SOX, NIST, and IT General Controls (ITGCs). The consultant collaborates with cross-functional teams to streamline workflows, enhance efficiency, and support compliance initiatives through data-driven insights and process optimization.

Essential Functions

• Analyze and document current and future state technical processes.

• Create detailed workflow diagrams and documentation using tools like Visio and Confluence.

• Identify opportunities for process automation, simplification, and tool optimization.

• Assist teams in developing and maintaining procedural documentation.

• Evaluate process compliance with SOX, NIST, and ITGC standards; recommend improvements.

• Collect and analyze performance data to assess process effectiveness.

• Track and report on key process metrics to stakeholders.

• Provide support for technical writing and documentation projects.

• Collaborate with internal and external teams to implement process improvements.

• Participate in continuous improvement initiatives and communicate progress.

• Perform additional duties as assigned.

Qualifications

Education

• Bachelor’s degree in a related field or equivalent experience required.

Experience

• Minimum 3 years in a mortgage-related role.

• Minimum 3 years in process improvement or project management.

Certifications/Licenses

• [Insert relevant certifications if applicable]

Skills and Competencies

• Proven experience leading process improvement initiatives.

• Strong analytical, problem-solving, and decision-making skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office 365, especially Excel (VLOOKUP, PivotTables, formulas).

• Skilled in Visio, SharePoint, PDF tools, and data entry platforms.

• Familiarity with collaborative tools like Confluence and cloud-based applications.

• Strong organizational skills and attention to detail.

• Demonstrated commitment to customer service and company values.

Company Core Values

• Customer Service: Proactive attention to each person

• Integrity: Do and say what's right

• Respect: Treat others with dignity

• Collaboration: Listen and work together

• Learning: Seek knowledge and strive for improvement

• Excellence: Deliver the unexpected

Work Environment & Physical Demands

• Office environment with moderate noise levels.

• Primarily sedentary work with frequent use of a computer.

• Must be able to interpret audio and visual information accurately.

Mental & Cognitive Requirements

• Ability to learn new tasks, maintain focus, and make timely decisions.

• Must manage workplace stressors and competing priorities effectively.

• Adherence to established protocols and procedures is essential.

Compensation: $60-80/hr

Benefit Offerings:

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer: This is not a C2C opportunity.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance