LHH is seeking a highly motivated Loan Servicing Specialist to provide support and risk mitigation within the business financing space for one of our top clients! This is a 100% remote long term contracted engagement with our client. If you're ready to grow with us and make a real impact—apply today!

Job Description:

• Become a subject matter expert on day-to-day queue work.

• Effectively solve customer inquiries via email using a CRM tool

• Understand escalation paths to effectively triage a seller’s needs based on where they are in the cycle of their loan in order to mitigate risk

• Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses

• Identify, document and follow up with cross functional teams on product bugs and features

• Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.

• Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.

Skills:

• Overall understanding of financial and banking compliance policies

• Strong organizational and communication skills, both verbal and written

• Superb attention to detail

• Excellent time-management skills

• Experience in direct customer facing roles

• Interest working within a growing space with teams and partners cross-functionally

• Extraordinary work ethic

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance