• Monitors Load Analyzer on an ongoing basis. Uses independent judgment to determine what loads need to be booked based on daily asset balance, customer commitments, load profitability and network balance.
• Escalates problems to Customer Support Manager on customers not meeting commitments and/or customers with over-tendered commitments.
• Monitors head haul balance needs daily and makes decisions based on balances.
• Targets equipment utilization at profitable levels within capacity availability while meeting customer service requirements.
• Processes EDI load tenders and makes discretionary decisions to accept or reject based on recommendations generated by Load Analyzer.
• Processes daily callbacks for customers to solicit freight as needed to balance the regional area.
• Verifies type and value of product the customer is shipping or receiving and receives approval from Customer Support Manager.
• Establishes and maintains customer relationships.
• Communicates with customers on service-related situations and issues.
• Advises planners to remove trucks from the Equipment Availability Report when a same-day load is booked.
• Updates and corrects inaccurate temperatures in orders based on information provided in the Bill of Lading (BOL)
• Recognizes patterns of temperature discrepancies in orders and escalates to management for improvement to Master Order templates.
• Updates and corrects the Continuous Run flag in orders based on information provided in the Bill of Lading (BOL)

• Previous experience in customer service or dispatching within the Transportation industry
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with patience and professionalism.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Job Title: Customer Service Dispatcher
• Location: Olathe, KS
• Schedule: Monday-Friday 6:30am-4:30pm
• Compensation: $20-21ph.
• Job Type: Contract to Hire
• Benefits: Health, Dental, Vision, STD/LTD

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.