Claims Specialist | Overland Park, KS

LHH is partnering with a client that is looking for a compassionate and detail-oriented Customer Service Representative (CSR) to join the Claims Department. In this role, you will be the first point of contact for customers filing claims, providing support, guidance, and timely updates throughout the claims process. Your ability to communicate clearly and empathetically will be key to ensuring a positive customer experience.

Responsibilities:

· Respond to customer inquiries via phone, email, or chat regarding claims status, procedures, and documentation

· Guide customers through the claims process, ensuring all required information is collected and accurately recorded

· Review and verify claim information for completeness and accuracy

· Collaborate with internal departments (e.g., adjusters, underwriting, legal) to resolve claims efficiently

· Maintain detailed records of customer interactions and transactions in the claims management system

· Escalate complex or unresolved issues to appropriate team members or supervisors

· Ensure compliance with company policies, industry regulations, and privacy standards

· Provide feedback to improve claims processes and customer satisfaction

Requirements:

· High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

· 1–2 years of experience in customer service, preferably in insurance or claims

· Strong communication and interpersonal skills

· Ability to handle sensitive situations with empathy and professionalism

· Proficiency in using CRM or claims management software

· Excellent organizational and time-management skills

Job Details:

· Job Title: Claims Specialist

· Location: Overland Park, KS

· Schedule: Monday-Friday, 8am-5pm, fully onsite

· Compensation: $20-22ph.

· Job Type: Contract-to-Hire

· Benefits!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance