Customer Service Representative: We are seeking a dedicated and customer-focused individual.

Job Description:

As a Customer Service Representative for providing real-time updates to customers. You will collaborate with team to resolve inquiries and ensure a seamless customer experience.

Responsibilities:

• Address customer complaints or issues related to shipping delays, damaged goods, or lost shipments.

• Maintain high levels of customer satisfaction through clear, timely, and professional communication.

• Record detailed customer interactions and shipment statuses for future reference.

• Escalate complex issues to appropriate departments when necessary for further resolution.

• Follow up with customers and resolve any outstanding issues.

Qualifications:

• High school diploma or equivalent required; additional education or certification in logistics is a plus.

• Prior experience in customer service a plus

• Excellent written and verbal communication skills.

• Ability to handle multiple inquiries simultaneously while maintaining organization.

• Detail-oriented with strong problem-solving abilities.

• Capable of remaining calm and professional in high-pressure situations.

• Proficiency in Microsoft Office and basic CRM software.

Benefits: Benefit offerings include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance