Our client is seeking a skilled and analytical Customer Service Representative. This role requires an individual with a strong background in customer service within a call center environment and proven analytical abilities. The ideal candidate will possess keen attention to detail, outstanding communication skills, and a genuine passion for solving customer problems in a professional, fast-paced setting.

Location: Near Pasadena (hybrid role with both remote and onsite responsibilities)

Pay: $30 per hour

Benefits:

LHH provides the following benefits to our candidates:

Medical, dental, vision, additional voluntary benefits, and a 401K plan. Our program allows employees to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Responsibilities/skills:

• Provide exceptional customer service across multiple channels, including phone, email, and chat.

• Analyze customer inquiries and issues to identify root causes and provide effective solutions.

• Utilize call center systems and CRM software to manage, document, and track customer interactions.

• Collaborate with internal teams to resolve complex customer concerns and escalate issues as needed.

• Interpret data, generate reports, and recommend process improvements for enhanced customer satisfaction

• Minimum of 3 years of experience in a call center customer service role.

• Strong analytical skills with ability to assess and interpret data and trends.

• Excellent verbal and written communication abilities.

• Comfortable with hybrid work model (combination of remote and onsite work near Pasadena).

• Proficient in CRM software and Microsoft Office Suite (Word, Excel, Outlook).

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance