Job Description: B2B Collections Specialist

Location: Phoenix, AZ
Pay Rate: $20 - $25 per hour
Position Type: Contract to Hire

Overview: LHH is collaborating with a client in Phoenix, AZ, to find a proactive and results-driven B2B Collections Specialist. This role offers a fantastic opportunity for professional growth, transitioning from a contract position to a permanent role based on performance.

Responsibilities:

• Collections Management: Proactively manage and collect outstanding balances from business clients, ensuring timely payments and reducing delinquency rates.
• Account Reconciliation: Reconcile customer accounts to resolve any discrepancies or issues, ensuring accurate and up-to-date records.
• Customer Communication: Communicate effectively with clients via phone, email, and written correspondence to follow up on overdue invoices and establish payment plans.
• Payment Processing: Process and apply payments received, including checks, ACH, and credit card transactions.
• Dispute Resolution: Investigate and resolve payment disputes, working closely with clients to achieve satisfactory outcomes.
• Reporting: Generate and analyze aging reports, providing regular updates to management on collection activities and outstanding balances.
• Documentation: Maintain detailed records of all collection activities, interactions, and payment agreements.
• Collaboration: Work closely with the accounting and sales teams to ensure seamless operations and customer satisfaction.

Qualifications:

• Education: High school diploma or equivalent required; associate or bachelor's degree in finance, accounting, or related field preferred.
• Experience: Minimum of 2 years of experience in B2B collections or a related field.
• Skills: Proficiency in Microsoft Office Suite, particularly Excel. Experience with accounting software and ERP systems is a plus.
• Attributes: Strong negotiation skills, attention to detail, and the ability to manage multiple tasks effectively.
• Communication: Excellent verbal and written communication skills, with the ability to build and maintain positive relationships with clients and internal teams.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.