LHH Recruitment Solutions is partnering with a growing company in Phoenix, AZ that is looking for a Bilingual (Spanish) Customer Service Representative to join their team. This is a Monday through Friday full-time position. Pay range $17-$20 per hour depending on prior experience.

As a Bilingual Call Center Representative, you will serve as the first point of contact for customers, providing support in both English and Spanish. You will handle a high volume of inbound and outbound calls, emails, and live chats related to auction-platform inquiries, customer account issues, and general support. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, remote work environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in both English and Spanish.
• Provide accurate information about products, services, and auction platforms.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Maintain detailed records of customer interactions using CRM tools.
• Follow communication procedures, guidelines, and policies.
• Collaborate with internal teams to escalate and resolve complex issues.
• Participate in training and continuous learning to stay updated on systems and procedures.

Qualifications

• Minimum 2 years of recent call center experience handling 60+ calls per day
• Proven ability to communicate clearly and professionally in both English and Spanish.
• Experience with written correspondence and live chat support.
• Comfortable working in a high-volume, fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Must have a dedicated workspace, secure internet, and a reliable phone line.
• High school diploma or equivalent required.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance