LHH Recruitment Solutions is working with a company based in Phoenix. This organization is in search of a full time customer service representative to join their team. This job is primarily Monday-Friday 8am-5pm, fully in office, however, you may be required to work an occasional Saturday. The hourly rate is between $20/hr-$22/hr.

Responsibilities:

• Handle incoming customer calls and emails promptly and professionally.
• Provide accurate information regarding order status, shipping, and delivery times.
• Assist customers with billing and payment inquiries, processing refunds or adjustments as needed.
• Educate customers about our products and services, helping them make informed purchasing decisions.
• Resolve customer complaints and issues effectively, escalating to management when necessary.
• Collaborate with internal teams to address customer concerns and improve overall service delivery.
• Document all customer interactions and transactions accurately in the CRM system.

Requirements:

• High school diploma or equivalent; some college is preferred
• At least 2+ years of customer support experience or similar position.
• Strong phone contact handling skills and active listening ability.
• Ability to empathize with customers and defuse tense situations.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Proficiency in using CRM software and other relevant applications.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.