Customer Service Representative

LHH Recruitment Solutions is partnering with a construction company in North Phoenix. This company is looking to add a customer service and order entry representative to their expanding team. This job is fully in office, Monday-Friday 8am-5pm. The hourly rate is between $20/hr-$23/hr.

As a Customer Service and Order Entry Specialist, you will be the primary point of contact for clients, ensuring their needs are met with professionalism and efficiency. You will handle high-volume customer inquiries, process orders, and provide exceptional service to ensure a smooth and positive experience for our customers.

Key Responsibilities:

• Customer Service: Respond promptly to customer inquiries via phone, email, and in-person. Address and resolve issues, provide product information, and ensure a high level of customer satisfaction.

• Order Entry: Accurately enter and process customer orders into our system, ensuring all details are correct and complete. Verify order information and coordinate with other departments to ensure timely fulfillment.

• Order Tracking: Monitor and update order status, communicate shipping and delivery information to customers, and handle any follow-up inquiries related to order status.

• Record Keeping: Maintain and update customer records and order documentation, ensuring all information is accurate and up-to-date.

• Problem Solving: Identify and resolve any discrepancies or issues related to orders or customer accounts, working closely with the relevant departments to find solutions.

• Communication: Collaborate with sales, warehouse, and other departments to address customer needs and ensure a seamless order process.

Qualifications:

• High school diploma or equivalent required; additional education or training in customer service or business is a plus.

• Proven experience in a high-volume customer service role, preferably in the construction industry or a related field.

• Strong computer skills with proficiency in order entry systems and Microsoft Office Suite (Word, Excel, Outlook).

• Excellent verbal and written communication skills.

• Strong attention to detail and accuracy in data entry and record-keeping.

• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

• Positive attitude and strong problem-solving abilities.

If you are interested in this job, please apply now!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance