Customer Service Representative(business to business)

Customer Service Representative(business to business)

LHH Recruitment Solutions is partnering with a software company in Downtown Phoenix. This company targets marketing companies and partners with those organizations all over the United States.

This company is in search of a client services representative to be a front facing representative to some of their marketing clients. This job is fully in office Monday-Friday 8am-5pm for the first two months of training. After training, the schedule moves to a hybrid (almost fully remote) model. The hourly rate is $20/hr.

In this role, you will be responsible for building strong relationships with our B2B clients, providing top-notch support, and ensuring their success with marketing software solutions.

Key Responsibilities

• Serve as the primary point of contact for assigned B2B clients, addressing inquiries, resolving issues, and providing product support via phone, email, and chat.
• Build and maintain strong, long-lasting client relationships by understanding their needs and proactively identifying opportunities to enhance their experience.
• Collaborate cross-functionally with Sales, Marketing, and Product Development teams to relay client feedback, escalate issues, and contribute to product improvement initiatives.
• Conduct product demonstrations and training sessions for clients to ensure they fully leverage the features and capabilities of our marketing software.
• Utilize Salesforce CRM system to accurately document client interactions, track progress, and manage tasks and follow-ups.

Qualifications:

• Bachelor's Degree strongly preferred, with a focus on Marketing, Business Administration, or related field.
• Prior experience in client services, account management, or customer support roles preferred.
• Familiarity with marketing concepts and social media platforms is a plus.
• Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to non-technical users.
• Strong problem-solving skills and the ability to thrive in a fast-paced, collaborative environment.
• Proficiency in Salesforce or similar CRM software is highly desirable.

If you are interested in this job, please apply now!

Pay Details: $19.00 to $20.00 per hour Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.