LHH Recruitment Solutions is working with an insurance company in Phoenix. This organization is in search of a contract call center representative to support their contract in the hurricane aftermath. This job is either Tuesday-Saturday or Sunday-Thursday 9am-5pm. The position is fully in office for training, but once you are trained and meeting KPI's, you will have some flexibility to work a day or two from home.

As a Call Center Representative, you will be the first point of contact for clients, assisting them with inquiries, providing information about insurance products, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle incoming calls from clients and address their inquiries effectively
• Provide information on insurance products, policies, and procedures
• Assist clients in resolving issues and processing claims
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to enhance service delivery

Qualifications:

• High school diploma or equivalent
• Previous call center or customer service experience preferred
• Strong communication skills, both verbal and written
• Ability to handle high call volumes while maintaining professionalism
• Proficient in using computer systems and software

Training:

• Initial training period will be fully in-office in Phoenix
• Hybrid work flexibility available after successful completion of training

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance