LHH Recruitment Solutions is partnering with a well known organization who is in search of a reliable and tech-savvy Help Desk Customer Service Representative to provide on-site support across two locations in the Phoenix area. This is a full-time, one-year contract position with a consistent Monday–Friday schedule.

You’ll be the first line of support for end-users, troubleshooting issues, ensuring smooth operation of systems, and providing a high level of customer service. The role will require some travel between two Phoenix locations, so reliable transportation is a must.

Key Responsibilities:

• Provide first-level technical support to staff via phone, email, and in person
• Troubleshoot hardware, software, and network issues
• Set up and configure workstations, peripherals, and user accounts
• Escalate complex issues as needed and follow up to ensure resolution
• Maintain accurate records of issues and solutions in the ticketing system

• Travel between assigned locations as needed to provide in-person support

Requirements:

• 1–2 years of experience in a help desk or IT support role
• Strong customer service and communication skills
• Familiarity with Windows OS, Microsoft Office 365, and common IT hardware
• Ability to work independently and manage time effectively
• Reliable transportation for travel between sites
• High school diploma or equivalent (Associate’s or technical degree preferred)

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance