We’re looking for a proactive and skilled Customer Service Representative to join our team. This is not a call center position. Instead, you’ll be a key player in a dynamic, hands-on environment—supporting operations both in the office and at our plant locations. You’ll be the first point of contact for our customers, ensuring a seamless and professional service experience.

• Customer Service Excellence: Handle inbound calls, emails, and texts to process orders and credit card transactions through our centralized system.
• Collaborative Coordination: Work closely with quality control, sales, and production teams to ensure timely delivery and service.
• On-the-Ground Insight: Visit production facilities and jobsites to gain product knowledge and support operations.
• Administrative Support: Perform data entry, invoicing, dispatching, and reporting tasks using Excel and internal systems.
• Adaptability: Cover for team members on leave, respond to last-minute changes, and support multiple plant locations as needed.

• Experience: 3+ years in customer service or dispatching, preferably in a similar industry.
• Skills: Strong communication, multitasking, and decision-making abilities. Proficient in MS Office and mobile apps (iOS/Android). Bilingual is a plus.
• Mindset: Team-oriented, flexible, and reliable with a strong work ethic.
• Mobility: Must have reliable transportation and be willing to travel to various sites (mileage reimbursement provided).

• Office-based with frequent travel to plant sites.
• Must be comfortable with walking, lifting (up to 50 lbs), and wearing safety gear.
• Shadowing and ongoing support provided—you're never alone on the job.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance