LHH Recruitment Solutions is seeking a dedicated and compassionate Patient Relations Coordinator to join our team in Mesa, AZ. This is a short term contract, with the possibility of being extended! This role is vital in ensuring a smooth and welcoming experience for patients with serious mental illness (SMI) and behavioral health needs.

Key Responsibilities:

• Cross-train and perform multiple duties: greeting patients, scheduling appointments and transportation, verifying insurance, and checking patients in and out.

• Serve as an information resource, maintaining professionalism and courtesy.

• Process patient check-ins and promptly notify the appropriate staff member of arrivals.

• Complete a four-point check to update relevant information during auto-flow.

• Review and update daily schedules to ensure accurate data collection.

• Gather and maintain patient demographics in compliance with UDS guidelines.

• Possess basic knowledge of insurance levels including Medicare, Medicaid, and commercial plans.

Qualifications:

• High School Diploma or GED within six months of assuming the position. An Associate's degree in healthcare administration, insurance billing and coding, psychology, social work, human services, or communication is preferred.

• At least one year of front office customer-facing service experience in healthcare, behavioral health, dental, or a medical office is preferred. Experience in hospitality or banking is also considered.

• Familiarity with health insurance eligibility and electronic health record management systems; experience with NextGen is preferred.

• Intermediate competency in Microsoft Suite and web-based programs.

• Strong organizational skills, flexibility, ability to multi-task, time management, attention to detail, and adaptability to a fast-paced environment.

• Excellent written and verbal communication skills.

• Proven track record of high-level customer service in a healthcare setting.

• Must have or be willing to apply for a valid Arizona Fingerprint Clearance card (Level 1) within 7 working days of assuming the role.

• Applicants must pass a TB test.

Join our team and apply today!!!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.