LHH is looking to fill the role of a Client Specialist with focus on working with applicants seeking or recertifying for housing voucher assistance. The candidate will be communicating and assisting clients via phone, email, and in some cases face-to-face in office. They will be assisting in the application process and requesting documentation for income and eligibility qualification. This role is a true blend of Customer Service, Administrative, and basic Accounting (calculating income). They are seeking candidates that have experience working in a client/customer facing environment, have excellent communication skills, and the ability to be both patient and persistent in obtaining the documentation needed from clients to successfully process applications and renewals.

Job Type: Contract to hire 6mos

Location: 100% Onsite in Raleigh, NC

Schedule: M-F, 830-5p w/ 1hr lunch. (37.5 hrs weekly)

Pay Rate: $18/hr

GENERAL DESCRIPTION

Under general supervision performs administrative work in determining initial eligibility of Section 8 applicants along with continuing eligibility for Section 8 recipients. Work includes interviewing tenants to gather information regarding income, employment status, family composition, and allowable deductions; verifying the information; and determining tenants’ continued eligibility for housing. Considerable attention to detail must be exercised in verifying information submitted by applicants and tenants. Tact and courtesy are required in extensive public contacts with program applicants and associated outside agencies.

DESIRABLE EDUCATION AND TRAINING

Graduation from high school or its equivalent. An Associate’s or Bachelor’s degree in Business Administration is preferred, with 2-3 years experience in public housing programs; or an equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Bilingual skills (English/Spanish) and Customer Service experience are preferred. Experience with Word and Excel.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.