LHH is seeking a Technical Service Manager that will oversee operations related to warranty, product quality, and product liability programs. This role involves coordinating claims, analyzing warranty data, and addressing field-reported product issues. The manager collaborates with manufacturing teams to resolve quality concerns, ensures compliance with warranty policies, and maintains organized tire inspection areas.

Key Responsibilities:

1. Manage customer warranty claims, including approvals, inspections, and quality reporting.

2. Oversee tire inspection areas, ensuring proper organization, safety compliance, and timely inspections.

3. Identify product and quality issues, report findings to manufacturing teams, and follow up on countermeasures.

4. Analyze warranty claims trends and recommend corrective actions.

5. Educate customers and dealers on warranty policies and procedures.

6. Maintain updated documentation of warranty policies, procedures, and customer communications.

7. Support customer inquiries with technical assistance and ensure timely responses.

8. Periodically visit high-claim customers to provide technical support and build relationships.

9. Lead updates to departmental procedures and manage records using ETQ or similar tools.

10. Coordinate efforts across teams to ensure effective resolution of product concerns.

Qualifications:

• Familiarity with tire and automotive industry standards and quality monitoring practices.

• Strong organizational, problem-solving, and reporting skills.

• Ability to manage multiple priorities and work autonomously.

• Bachelor’s Degree

Pay: $75,000 - $85,000

Depending on the specific client, location, and role benefit may include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Available paid leave may include Paid Time Off, Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance