Key Responsibilities:

• Contact customers via phone, email, and mail to collect outstanding payments.
• Negotiate payment plans and settlements with customers.
• Maintain accurate and up-to-date records of all collection activities.
• Monitor accounts to identify overdue payments.
• Resolve billing and customer credit issues.
• Prepare and send out invoices and account statements.
• Collaborate with the accounting team to reconcile accounts receivable.
• Provide excellent customer service and maintain positive relationships with customers.
• Adhere to all company policies and procedures regarding collections.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in finance, accounting, or related field preferred.
• Proven experience as a Collections Specialist or similar role.
• Strong understanding of billing and collection processes.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Strong attention to detail and organizational skills.
• Ability to handle sensitive information with confidentiality.

Benefits:

• Competitive hourly rate of $22 - $24.
• Opportunity for permanent employment based on performance.
• Professional development and growth opportunities.
• Supportive and collaborative work environment.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance