Customer Support Services

LHH is partnering with an organization in Rockville, MD, to hire several friendly and detail-oriented Customer Service Specialists for a temp-to-hire position. 1+ year of customer service experience is required. In this role, you'll be a key part of the team, assisting customers, answering inquiries, and delivering exceptional service to ensure a seamless experience.

This full-time, onsite position offers a work schedule of 9:00 AM to 5:00 PM, 5 days a week onsite and pays $23 per hour and up to $28 per hour once converted permanent.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.

• Provide accurate information regarding services, availability, pricing, and policies.

• Resolve customer issues efficiently while maintaining a positive demeanor.

• Document customer interactions and transactions clearly in the system.

• Collaborate with team members and other departments as needed.

• Adhere to company policies and protocols to ensure service quality.

Qualifications:

• High school diploma or equivalent; some college or relevant coursework preferred.

• 1+ years of customer service in call center experience required

• Excellent communication and interpersonal skills.

• Strong attention to detail and problem-solving abilities.

• Comfortable working with computers and relevant software tools.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance