Job Title: Administrative Assistant (Onsite)
Location: Sacramento, CA
Pay Rate: $20–$21 per hour
Schedule: Monday–Friday, 9:00 AM to 6:00 PM (Closed for lunch from 12:30 PM to 1:30 PM)
Position Type: Full-time, Onsite

Position Summary:

We are seeking a dependable and detail-oriented Administrative Assistant to support daily operations in a residential association office. This position plays a key role in providing excellent customer service to residents, coordinating vendor activities, and maintaining accurate administrative records. The ideal candidate is organized, proactive, and comfortable handling a wide variety of administrative and customer-facing tasks.

Key Responsibilities:

Customer Service & Resident Support:

• Greet and assist homeowners, residents, vendors, and contractors

• Provide and process forms for requests including: roof access, architectural changes, resident registration, key/remote agreements, work orders, incident reports, reservations, and landscape requests

• Assist with committee sign-ups and general inquiries

Office Administration:

• Answer and respond to calls, take messages, and process phone/email inquiries

• Handle general office duties such as filing, faxing, copying, printing, and record-keeping

• Issue parking permits, pool ID passes, register pets, and distribute pet tags

• Perform ownership and lease verification tasks

Event & Facility Coordination:

• Manage lodge and cabana reservations

• Coordinate security coverage for scheduled events and prepare event notices

• Communicate scheduling updates to relevant parties

Mail & Package Management:

• Receive, log, and distribute packages to residents

• Manage unclaimed mail/packages and update package return logs

• Send pickup reminders and assign maintenance for posting resident notices

Maintenance & Work Orders:

• Prepare and submit work orders to the Association Manager

• Schedule vendor access to units as needed

• Track complaint logs and assist in service coordination

Communication & Documentation:

• Assist in preparing and distributing community memos, letters, and updates

• Support distribution of welcome packets and forms to new residents

• Log all complaints and service issues accurately

Technology & Systems:

• Enter and update resident information in the Door King System

• Maintain and update records and logs as required

Other Administrative Duties:

• Order and maintain inventory of office supplies

• Support the Association Manager with accounting-related tasks

• Assist with deposit refund preparation and submissions to accounting

Qualifications:

• High school diploma or equivalent; additional administrative training preferred

• 1+ year of administrative or office support experience (HOA or property management a plus)

• Excellent interpersonal and customer service skills

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Strong organizational and communication skills

• Ability to manage multiple tasks with attention to detail

• Comfortable working independently and with a team in a fast-paced environment

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance