Job Title: Call Center Representative – Fully Onsite

Location: Sacramento, CA

Pay: $20/hour

Schedule: Full-time, Monday–Friday (standard business hours)

About the Role:

We are seeking an experienced Call Center Representative to join our Sacramento team. This is a fully onsite position in a fast-paced environment, ideal for someone who thrives on providing excellent customer service while managing a high volume of incoming calls. Banking or financial services industry experience is a plus, but not required.

Key Responsibilities:

Handle a high volume of inbound calls with professionalism, accuracy, and empathy

Assist customers with account inquiries, transactions, and issue resolution

Accurately document all customer interactions in the system

Research and resolve customer issues in a timely manner

Provide product and service information, upselling where appropriate

Meet or exceed call handling and quality performance metrics

Qualifications:

Required: Prior experience in a high-volume call center environment

Strong customer service and communication skills (verbal and written)

Proficiency with computer systems and data entry

Ability to navigate multiple screens and systems while on a call

Problem-solving skills and ability to remain calm under pressure

Banking or financial services knowledge is a plus

High school diploma or equivalent required

Why Join Us:

Competitive pay at $20/hour

Opportunity to work with a supportive, professional team

Gain experience in the banking/financial industry

Career growth potential within a stable organization

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.