Job Title: Customer Relations Representative

Location: Sacramento, CA 95816 (100% On-Site)

Compensation: $22.00 – $24.00 per hour

Overview:

A well-established insurance organization is seeking a Customer Relations Representative to join their team on a temporary basis. This role is ideal for someone with strong communication skills, a positive attitude, and the ability to manage a high volume of customer interactions with professionalism and empathy. The representative will play a key role in clearing a backlog of customer service queue items.

Key Responsibilities:

• Respond to high volumes of incoming customer calls and emails regarding status requests, grievances, and general inquiries

• Provide compassionate, prompt, and professional service to all customers

• Use active listening and effective questioning to resolve issues thoroughly

• Escalate or route calls to appropriate personnel as necessary

• Accurately document customer interactions and update records in internal systems

• Assist with customer follow-ups and support analytical reporting

• Contribute to process improvements to enhance customer satisfaction

• Collaborate with other departments as needed and participate in special projects

Requirements:

• High school diploma or equivalent required

• Associate degree or technical school education preferred

• 6 months of relevant experience required; 1–2 years of call center/customer service experience strongly preferred

• Proficiency in Microsoft Office and ability to learn new software

• Strong communication and problem-solving skills

• Ability to work efficiently under pressure while maintaining professionalism

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance