LHH seeks an Enrollment Specialist in Sacramento, CA.

Responsibilities:

• Provide proficient phone support to address inquiries from brokers, employer groups, and members regarding eligibility and enrollment matters.

• Regularly communicate eligibility requirements and enrollment status updates to brokers, employer groups, and internal departments.

• Handle basic enrollment processing tasks, including additions, terminations, ID card orders, PCP changes, and address updates received via email or fax.

• Maintain a comprehensive understanding of enrollment requirements outlined in the Evidence of Coverage Handbook and Group Service Agreement.

• Ensure data entry accuracy and meet timeliness targets of 97% or higher.

• Collaborate closely with Individual Sales and Premium Billing teams to resolve escalated cases effectively.

Qualifications:

• High School Diploma or equivalent qualification.

• Minimum of 2 years of experience in enrollment, preferably within an HMO setting.

• Previous experience with Facets Application Software is highly desirable.

• Flexibility to work extended hours during regular work weeks and Saturdays, especially during Open Enrollment periods.

• Intermediate proficiency in computer skills, including electronic mail, database activities, word processing, and spreadsheets.

• Proficient in creating formulas and graphs in Excel and integrating them into Word documents.

Monday - Friday 8AM-5PM | This role has potential to go hybrid

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance