Dispatcher | HVAC knowledge required

Location: Sacramento, CA
Employment Type: Direct Hire – Hours: 7:30-4:30pm
Compensation: $25-29 per hour

Job Posting: Service Dispatcher

Responsibilities:

· Respond promptly to phone and email service requests, providing customers with response dates and times.

· Gather necessary information, including contact details, building access, jobsite address, and service needs.

· Create and schedule work orders, assigning technicians.

· Send new customer information sheets and submit completed forms to the Service Coordinator.

· For warranty calls, confirm with the project manager and open pass-through work orders if approved.

· Assist with preventive maintenance scheduling.

· Check in with technicians regularly to ensure task completion.

· Manage the Dispatch Board, tracking technician locations and tasks.

· Plan and manage a three-day schedule for technicians.

· Review and process technician Field Quotes, emailing them to customers.

o Submit quotes over $5,000 to the Service Coordinator.

· Process open work orders daily for accurate costs and invoicing.

· Create purchase orders in Viewpoint for equipment and materials and notify technicians of arrivals.

· Review technician timecards weekly and submit them for payroll processing.

· Process service expense reports and submit for approval.

· Resolve invoice or purchase order issues as assigned.

· Maintain professional communication within and outside the company.

· Follow up with customers to ensure satisfaction.

· Provide backup support to other dispatchers.

· Assist with special projects assigned by the service coordinator or manager.

· Report unresolved customer complaints.

· Maintain a daily to-do list and a clean workspace.

· Rotate the On-Call Phone weekly.

Knowledge, Skills, & Abilities:

· Proficiency with:

o Microsoft Office (Excel, Word, Outlook, Project)

o Bluebeam and Adobe Acrobat

o Vista Viewpoint

o File-sharing programs

· Strong verbal and written communication skills.

· Ability to present information and respond to questions from managers, clients, and customers.

· Collaborate on operational improvements.

Education & Experience:

· High School diploma or GED required.

· 2-3 years of experience in service dispatch or related roles.

· Experience with Viewpoint Service Management software is a plus.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance