Job Description: Customer Experience Specialist – La Mesa, San Diego

LHH Recruitment Solutions is currently seeking a Customer Experience Specialist to join a fast-paced and mission-driven team in La Mesa, San Diego. This is a contract role, with the potential to be extended or converted to a permanent position based on performance and business needs.

In this role, you will be the first point of contact for customers, providing friendly, efficient, and solutions-oriented support across various channels, including phone, email, and in-person. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping others.

Key Responsibilities:

• Deliver exceptional customer service and support in a professional manner

• Respond to inquiries, resolve issues, and provide accurate information

• Maintain detailed records of customer interactions using internal systems

• Collaborate with internal teams to ensure timely resolution of customer concerns

• Help identify opportunities for process improvements and enhance the overall customer experience

Working Hours:

• Full-time

• Onsite

• Monday- Friday

• 8:00 AM – 5:00 PM or 7:00 AM-4:00 PM PST

Position Details:

• Location: La Mesa, San Diego

• Contract/Contract to hire opportunity

• Compensation: $22.00 per hour

We're looking for someone who is dependable, resourceful, and comfortable handling multiple tasks at once. If you’re looking to grow your career in customer service and want to make a difference in your community, we’d love to hear from you!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance