Job: Director of Resident Services

Position Overview:

We are seeking a creative, systems-oriented, and highly skilled professional and practitioner to provide direction and oversight to the Resident Services Department. This department is comprised of approximately 60 staff members who provide supportive and clinical services to individuals and families who have experienced homelessness and reside in supportive housing sites in San Francisco.

Key Responsibilities:

• Leadership and Oversight: Reporting directly to the Chief Executive Officer (CEO), the Director of Resident Services (DRS) is a key member of the Leadership Team. The DRS will guide the overall delivery of all resident services and coordinate with the housing operations department and community partners.

• Evidence-Based Practices: Implement evidence-based practices to welcome residents/participants into their new homes while encouraging greater self-sufficiency across three drivers: Housing, Income, and Resourcefulness.

• Case Management Model: Utilize a data-driven Case Management Model to understand the resident/participant experience. This includes intensive retention services, strength-based case management support and service planning, mental health, substance use and crisis intervention services, information and referral, and empowerment/community development for residents/participants.

Qualifications:

• Proven experience in a leadership role within a similar setting.
• Strong understanding of evidence-based practices and case management models.
• Excellent communication and coordination skills.
• Ability to work collaboratively with various departments and community partners.

Compensation:

• Salary range: $120,000 - $124,000

If you are a dedicated professional with a passion for providing high-quality resident services and have the skills and experience required for this role, we encourage you to apply.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance