Job Title: Office Associate
Location: Oakland, CA (Onsite)
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Pay: $22–$24 per hour

Overview:

We are seeking a reliable and detail-oriented Office Associate to join a healthcare team in Oakland. This full-time onsite role provides essential clerical and administrative support to a department within a medical setting. The ideal candidate will bring experience from a healthcare environment and demonstrate the ability to work independently while providing excellent customer service to patients, families, and internal teams.

Key Responsibilities:

• Prepare and maintain clinic charts

• Process referrals through facsimile and RMO system

• Greet and assist families; provide directions and information

• Accurately gather and input patient demographic data

• Schedule patient appointments per departmental guidelines

• Verify insurance eligibility and maintain knowledge of contracted payers

• Register patients using Meditech

• Process billing and post payments in accordance with policy

• Assist families with completing various forms and documentation

• Obtain and issue authorizations and referrals as needed

• Support incoming phone queue and maintain appointment schedules

• Arrange interpreter services as needed

• Participate in departmental meetings and professional development opportunities

• Comply with hospital policies, customer service standards, and safety protocols

Qualifications:

• High School Diploma or GED required

• Minimum of 2 years experience in a physician office, hospital, or medical office setting

• At least 1 year of experience in the medical field with knowledge of insurance eligibility and contracted payers

• Strong verbal and written communication skills

• Effective problem-solving and conflict resolution abilities

• Must be able to work under pressure and manage interruptions

• Proficient in Microsoft Office; minimum typing speed of 55 WPM

• Experience with Meditech (preferred)

This role does not require supervisory responsibilities or specific licenses or certifications.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance