The Business Systems Analyst will play a crucial role in designing, implementing, and managing Smartsheet solutions to enhance business operations across various departments. This position demands a thorough understanding of business processes and the ability to convert requirements into scalable, user-friendly tools within Smartsheet. The analyst will be the go-to expert for Smartsheet, supporting automation, data management, collaboration, and continuous workflow optimization.

Key Responsibilities

• Develop and deploy tailored Smartsheet solutions, including dashboards, workflows, forms, reports, and automations.

• Act as an assistant administrator for the Smartsheet platform, overseeing user access permissions, data governance, and system configurations.

• Work closely with business stakeholders to gather requirements and translate them into scalable Smartsheet-based tools.

• Monitor the adoption and usage of Smartsheet tools, continuously seeking improvements based on user feedback and evolving needs.

• Create training materials and standard operating procedures (SOPs); conduct onboarding and ongoing training sessions for new and existing users.

• Ensure compliance with data security standards and administer platform settings to maintain compliance.

• Collaborate with IT, Operations, Service Management, Project Management, HR, and other teams to support their use of the platform.

• Troubleshoot issues that arise and serve as the liaison with Smartsheet Support, escalating issues when necessary.

• Stay updated with new Smartsheet features and advocate for innovation within the platform.

  Required Qualifications

• Bachelor’s degree in Business, Data Science, Computer Science, Information Systems, or a related field.

• At least 3 years of experience as a Business Systems Analyst or in a similar role.

• Proficiency in MS Office and experience in building solutions and administering Smartsheet in a business environment.

• Automation skills with advanced features such as Control Center, Dynamic View, Data Shuttle, WorkApps, and Bridge.

• Strong analytical skills with the ability to interpret complex data sets and workflows.

• Excellent communication and stakeholder engagement skills.

• Proven ability to lead projects from concept through execution.

• Experience with other business systems (Sage CRE, SharePoint, or ERP systems) is preferred.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance