Job Title: Customer Support Specialist
Location: Sheboygan, WI
Pay Range: $17 – $20 per hour

Position Overview:

We are seeking a reliable and professional Customer Support Specialist to join our client’s team in Sheboygan, WI. The ideal candidate will have prior experience handling high call volumes, exceptional communication skills, and a customer-first attitude. This role is critical in ensuring customer satisfaction and timely resolution of inquiries.

Key Responsibilities:

• Handle a high volume of inbound and outbound customer calls in a fast-paced environment

• Resolve customer issues related to orders, product information, billing, or general inquiries

• Document customer interactions accurately in the system

• Collaborate with other departments to ensure timely resolution of customer concerns

• Follow up with customers to ensure issues are resolved to their satisfaction

• Maintain a professional and positive attitude with every customer interaction

• Adhere to company policies and quality assurance standards

Requirements:

• Experience working in a high call volume environment (call center or similar setting preferred)

• Strong verbal and written communication skills

• Excellent problem-solving and organizational abilities

• High school diploma or GED required; additional education or certifications are a plus

• Proficiency with Microsoft Office and customer support software (CRM experience a plus)

• Ability to multitask and stay calm under pressure

Schedule:

• Monday to Friday

• 8:00 AM – 5:00 PM or similar daytime hours

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance