Office Support Clerk

The Office Support Clerk provides clerical support in the assigned office following Company Guidelines, client needs, and regulatory requirements.

“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”

• Answers incoming telephone calls; routes calls to appropriate staff members; documents and distributes messages accordingly. (Makes outgoing calls researching provider information concerning returned checks)

• Greets visitors to the reception area, directs them to appropriate staff and coordinates appointments as necessary.

• Responds to basic inquiries from participants, beneficiaries, and union representatives regarding benefit plans.

• Maintains lobby and reception area in an organized and professional manner.

• Performs clerical duties such as filing, preparing documents, photocopying, scanning, faxing, collating, or performing data entry as needed.

• Sorts mail for various departments, scans, delivers or forwards to appropriate individuals, regions, vendors, or teams.

• Contact providers to verify valid billing information.

• Operates various mailroom equipment, postage meters, scales & letter openers, including ordering toner cartridges.

• Handles ordering & pulling files from storage.

• Contacting Devries for shredding of documents

• Assisting all departments with mailing, printing, and stuffing envelopes

• Handles calls for repair of office equipment.

• Maintains office supply counts for requesting supply orders.

• Prepares & posts outgoing mail/UPS shipments.

• Assists the claims team with pulling checks for deposits. Pull & forward checks, update check log. (Keeps checks under lock & key)

• Inform appropriate personnel of subrogation checks.

• Prepares reports for postage machine for Client Services (cost reporting)

Minimum Qualifications:

• Minimum Education High School Diploma or GED

• Minimum 1-year experience in office administration/clerk or related work experience

• Possess a strong work ethic and team player mentality.

• Highly developed sense of integrity and commitment to customer satisfaction.

• Ability to communicate clearly and professionally, both verbally and in writing.

• Solid organization skills with strong detail orientation and listening skills.

• Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans, and regulations.

• Proficient PC skills, including MS Word and Excel.

• Ability to operate office equipment such as PC or CRT, Calculator, FAX, copier, etc.

• Ability to work independently, organize and prioritize workload, multi-task, and complete projects within deadlines.

• Office equipment maintenance and minor repair preferred.

• Able to maintain excellent attendance and punctuality.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance