Customer Service Specialist

📍 Location: Tacoma, WA

💰 Pay Range: $22 - $28/hr

Job Summary:

Join our Tacoma team as a Customer Service Specialist, where you’ll provide top-notch service to clients, resolve inquiries, and support the sales team in delivering an exceptional customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat

• Process orders, returns, and exchanges

• Maintain accurate customer records in the system

• Assist with billing, invoicing, and troubleshooting issues

• Work closely with internal teams to ensure customer satisfaction

Requirements:

• 2+ years of customer service experience

• Strong problem-solving and conflict-resolution skills

• Proficiency in CRM systems and Microsoft Office

• Excellent written and verbal communication

• Ability to handle high call volumes and multitask

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance