MORTGAGE CLIENT SERVICES AND CONSULTANT - Customer Service Consultant

Job Description:

Join our rapidly growing team for a client of ours in Tempe/Phoenix boarder-line which is becoming a leader in the mortgage and home equity industry. We are looking for a dedicated and empathetic Mortgage Customer Service Consultant to provide exceptional support to our clients. The ideal candidate will have a passion for helping others and a strong understanding of mortgage and home equity products.

We love to see candidates with loan officer, loan originating or loan processing backgrounds!

Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries and providing information about mortgage and home equity products.

• Assist clients with the application process, ensuring they understand all necessary documentation and requirements.

• Resolve customer issues and concerns promptly and effectively, ensuring a positive client experience.

• Educate clients on the features and benefits of our mortgage and home equity products.

• Maintain accurate and detailed records of client interactions and transactions in our CRM system.

• Collaborate with the sales, underwriting, and processing teams to ensure a seamless client experience.

• Stay up-to-date with industry trends, product changes, and regulatory requirements.

• Provide feedback to management on ways to improve customer service processes and client satisfaction.

Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

• Previous customer service experience, ideally within the mortgage, home equity, or financial services industry.

• Strong knowledge of mortgage and home equity products and processes.

• Excellent verbal and written communication skills.

• Exceptional problem-solving and interpersonal skills.

• Proficiency in Microsoft Office Suite and CRM software.

Pay Range - $28-$35/hr

Schedule is fully in office, Monday - Friday 8am - 5pm

If you are a customer-focused professional with a passion for the mortgage and home equity industry, we encourage you to apply and become part of our client’s exciting growth journey. Please apply today!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance