Job Title: Customer Service Representative
Location: Onsite – Tigard, OR
Job Type: Contract to Hire
Schedule: Full-Time, Monday through Friday
Pay Rate: $20–$24 per hour (based on experience)

About the Role:

LHH Recruitment is seeking a detail-oriented and customer-focused Customer Service Representative to join our client's team in Tigard, OR. This role is ideal for someone with strong investigative skills and a passion for helping customers navigate complex financial transactions. You will play a key role in researching potential wire fraud cases and assisting customers with outgoing wire transfers (wire outs), ensuring accuracy, compliance, and exceptional service.

Key Responsibilities:

• Investigate and respond to customer inquiries related to wire fraud and suspicious activity.
• Assist customers with initiating, tracking, and resolving issues related to wire out transactions.
• Collaborate with internal fraud prevention and compliance teams to escalate and resolve cases.
• Maintain accurate records of customer interactions and case resolutions.
• Educate customers on best practices for secure wire transactions.
• Ensure all procedures comply with regulatory and company standards.
• Provide timely and empathetic communication to customers via phone, email, and in-person.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1+ year of experience in banking, financial services, or customer service (wire transfer experience a plus).
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to handle sensitive information with discretion and professionalism.
• Comfortable working in a fast-paced, high-volume environment.
• Proficient in Microsoft Office and CRM systems.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance