The Credit & Collections Specialist II is responsible for managing a high volume of incoming calls by partnering with Account Managers and Regional Managers to provide information on customers' accounts. This position provides timely and efficient collection of the company's account receivables and approves orders on new accounts as well as additional billings on existing accounts resulting in maximum sales, sound receivables, and minimal losses. This role provides good customer service through dispute resolution and provides support to the credit team by assisting with DNBI updates, Job and Trade Information email monitoring, and order approval. 70% of time spent on collections activities and 30% of time spent on credit extension activities. This role offers growth opportunities and a contemporary work environment.

Principle Duties and Responsibilities:

• Customer Service

• Assist sales force with credit and collections inquires

• Resolve both customer and sales disputes concerning billing and shipping errors by researching accounts, preparing and submitting documentation to initiate account adjustments to correct billing errors, or referring proper information on items requiring research to CCH Specialist

• Reduce Exposure

• Reduce delinquency and bad debt loss by updating accounts based on DNBI alerts

• Secure receivables which pose a significant credit risk and/or receivable exposure by ensuring compliance with state lien and bond laws

• Analyze requests for credit extension on new and existing accounts

• Establish credit lines, order limits, and risk classes

• Teamwork

• Commit the required time necessary to complete the tasks at hand

• Assist management team with guiding sales force regarding credit policies

• Participate in projects as needed

• Additional duties as assigned

• Ability to handle large volume of calls and multiple

• Working knowledge of Microsoft Excel and Word required

• Ability to analyze data and make decisions

• Customer Service oriented/good attention to detail

• Must be able to work in a team environment and effectively lead others

• Strong communication, interpersonal, and problem-solving skills

• Bilingual (French/Spanish) preferred

• Requirements: Bachelor’s degree in accounting & finance or business related 4-year degree.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance