The IT Support Specialist (ERP & Systems Support Specialist) will be responsible for hands on support, solutions, and expertise to the ERP end-users within all modules of D365 and its applications. This role will also provide assistance with other IT needs for assigned location(s). On-site in Union City, CA (five days a week) Green Card and US Citizens only no C2C! $100,000-$120,000

Top requirements for submittal:

• 3+ years of support experience with Microsoft Dynamics 365
  • Ideal candidates will consider themselves a MS D365 subject matter expert
• 3+ years of experience in IT Customer Support
• 1+ years of experience with conducting functional testing, writing and executing test scripts and bug reports
• 1+ years of experience Azure DevOps
• 1+ years of experience in a “job shop” environment (a job shop = a manufacturing environment where skilled workers use machines to produce custom or semi-custom products in small batches to meet client specifications)
• Strong communication skills and the ability to prioritize and resolve issues with competing priorities
• Excellent analytical and problem-solving skills
• ERP System Experience and/or solid understanding on an ERP system functionality (provide details)
• Experience working with Power Apps
• Microsoft certifications in D365

Responsibilities

• Work as part of a tier 2 / tier 3 support team in a D365, or equivalent cloud-based ERP, operating environment
• Manage and prioritize support tickets to meet agreed Service Level Agreements
• Provide technical support to business and manufacturing end-users
• Assist with any technical tasks required of development testing prior to deployment in collaboration with the D365 Implementation Team
• Work closely with system users to solve daily issues and/or errors that are related to system hardware/software configuration needs, system enhancements, & post implementation support
• Escalate queries for development to business consultants as required
• Responsible for analyzing, troubleshooting and evaluating technology issues
• Troubleshooting and support of label printers, mobile computers, PCs, and tablets accessing D365

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.