As a Customer Experience Specialist, you’ll work directly with individuals who need support after experiencing equipment issues. You’ll guide them through a resolution process with empathy and professionalism—no scripts, no timed calls, just meaningful conversations and real problem-solving.

Role: On- Site

New graduates are encouraged to apply. We offer comprehensive training and a collaborative, supportive environment to help you thrive.

Key Responsibilities:

• Manage damage claims for equipment with empathy and efficiency

• Communicate with customers with an empathetic ear

• Provide cost-effective, timely, and compassionate solutions

• Maintain accurate records and follow up consistently

Qualifications:

• Customer service experience preferred

• Strong multitasking and prioritization skills

• Excellent phone etiquette and communication skills

• Confidence, patience, and a positive attitude

• Computer literacy and organizational skills

• Willingness to learn and grow

Our Culture:

We take pride in fostering a workplace built on empathy, honesty, dedication, integrity, and compassion. Our team thrives in a positive, upbeat environment where collaboration and continuous learning are encouraged. We offer:

• Detailed, hands-on training

• Continuing education opportunities

• Open-door policy and team support

• A culture where asking questions and offering help is valued

• A solution-oriented mindset

• A family-like atmosphere

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance