International Account Manager - Metal Coating

Our esteemed Client is a leading multi-plant metallic powder manufacturer.

Responsibilities

The International Account Manager is the bridge between a company and clients. She/He fosters client relationships, understand their needs, and work strategically to provide solutions that drive mutual growth and profitability. She/He is the vital 'people persons' in the boardroom, ensuring clients feel heard, valued, and well-served.

Account Manager role objectives

• Drive customer satisfaction and retention: By building strong relationships, understanding client needs, and exceeding expectations.

• Expand account growth: Identify upsell and cross-sell opportunities, propose solutions that add value, and contribute to increased revenue generation.

• Ensure effective communication and collaboration: Maintain clear and consistent communication with clients, keep internal stakeholders informed, and foster a collaborative environment to address client needs efficiently.

• Monitor and optimize account performance: Track key metrics, identify areas for improvement, and implement strategies to enhance client success.

• Stay informed of industry trends: Continuously learn about market developments, competitor offerings, and customer best practices to ensure the company remains competitive and client solutions are up-to-date.

Account Manager responsibilities

• Develop and maintain strong relationships with assigned clients

• Consult with clients to understand their needs and challenges

• Identify and propose solutions that meet client requirements

• Negotiate and close contracts

• Oversee account performance and manage client expectations

• Developing New Customers

• Resolve commercial client issues and support/facilitate other functions complaints effectively (e.g. quality, delivery, payment);

• Communicate client feedback and recommendations to internal teams

• Generate reports and track key performance indicators (KPIs)

• Develop a deep understanding of the client’s market, industry trends, and competition

• Responsible to define Budget, Forecast and regular outlook for the responsible Accounts

• Stay up-to-date on industry trends and competitor offerings

Your Profile

• Proven track record as a Technical Sales Manager, Export Manager, Key Account or Sales Engineer in an Industrial enviroment

Strong relationship-building and communication skills

• Excellent customer service orientation

• Proven sales and negotiation skills

• Ability to manage multiple accounts and prioritize tasks effectively

• Strong analytical and problem-solving skills

• Proficient in CRM (if available), analytic software and other relevant tools

• Knowledge of the company's products and services

• Ability to work independently and as part of a team

Account Manager work relationships

• Collaborates closely with clients

• Works with internal teams such as sales, marketing, customer service, technical sales, quality and logistics

• Interacts with senior management to discuss account strategies and performance

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